PST Logo - Your Technology Partner                                                                   Professional Services Technology

Helpful Resources


How Technology Works

Learn how computer technology works...more >

Success is a Joint Venture

Let us show you how to take
advantage of today's technology.

856-498-7621
 pst@psttech.net  

Picture of hands on Laptop

© Copyright 2009. Professional Services Technology LLC. All rights reserved.

 

 

 

Helpful Resources


Are you or someone you work with always running into problems with your computer?

Before you call for help, try following these helpful tips. Sometimes the problem may be minor and you can easily remedy the situation. We’ve list below the most common computer issues that affect a large amount of users. If you or someone you are working with are having any of the below problems, click on the problem to learn how to solve it.

1. I can not access the Internet.

2. My computer is running very slow.

3. I continually get a lot of  Spam and Pop Up Ad’s when I am on the Internet.

4. My computer does not turn on or I am getting a blank screen.

5. Do you think you have a virus?

Free Downloads
Microsoft® Windows AntiSpyware
Visit Microsoft.com at:
www.microsoft.com

Microsoft® Update for Windows XP Service Pack 2
Visit Microsoft.com at:
www.microsoft.com

Lavasoft Ad-Aware®
 

Download your free copy of Ad_Aware at:
download.com
                                                                       

Can’t Access the Internet

If you can not get access to the Internet try these helpful tips before calling for help:

  1. First try restarting your computer

    If that did not work,
     
  2. Check to see if you are getting an IP address from your Internet service provider (ISP). To do this follow these steps:
    - Go to Start > Run
    - The “Run” Dialog box will open up. In the Open field type in “cmd”. Then click the Ok button
    - A command prompt window will open up. Type in the following text where the cursor is blinking: ipconfig /renew
    - Your IP address should be displayed. If your IP address starts with 169 (i.e. 169.X.X.X) then you are either not getting an IP address from your Internet router or your ISP. This means you need to reset your Internet router or ISP modem. Follow the directions in step 3 to do this.
     
  1. Reset you’re your ISP modem by doing the following:
    - If you have a high speed Internet connection, reset your cable modem/DSL modem
    - If you have a dial up connection, try the following: 1) Check your phone line to see if you have a dial tone, 2) Make sure your phone line is plugged into your computer modem 3) make sure you are dialing the correct ISP phone number
    - If you have a wireless network, reset your WiFI router by unplugging the power and then plugging it back in

    If that did not work,
     
  2. If you are still having problems accessing the Internet, call your local ISP provider

-Back to Top-

Computer Running Slow

If you have noticed that your computer is running very slow. For example if takes longer than usual to start up or if you hear the hard drive grinding for long periods of time. This may be an indication that your computer has been hijacked and now your computer in turn has begun spamming other computers on the Internet. Try the following tips before calling for help:

  1. First try restarting your computer

    If that did not work,
     
  2. Defrag the volumes on your computer. To do this follow these steps:
    - Go to Start > Programs > Accessories > System Tools > Disk Defragmenter
    - The “Disk Defragmenter” screen will appear. Make sure your C Drive is selected and then click on the Defragment button

    If that did not work,
     
  3. Install Anti Spam software to rid your computer of unwanted spam, pop ups, and hijacking. Here are some Anti Spam software that you can download for free:

     Microsoft® Windows AntiSpyware
    http://www.microsoft.com/downloads/thankyou.aspx?FamilyID=321cd7a2-6a57-4c57-a8bd-dbf62eda9671&displaylang=en&Hash=48DJDV9

    Lavasoft Ad-Aware®
     http://www.download.com/Antivirus/3150-2239_4-0.html?tag=dir

    If that did not work,
     
  4. Make sure your antiVirus software and antiSpam software has the latest version of software updates. Also check Microsoft’s Website for the latest critical updates to your operation system at: http://v5.windowsupdate.microsoft.com/v5consumer/default.aspx?ln=en-us

-Back to Top-

Getting Spam and Pop Ups

If you have noticed that your are receiving a lot of Spam and Pop Up ads lately to the point where it has become an annoyance, try the following tips:

 -Back to Top-

Computer Does Not Turn On or Blank screen

There are a few tips that you can follow if your computer does not turn on or if you are getting a blank screen.

  1. Check the power cables on the back of your computer and monitor to see if they are plugged in. Double check that the cord is plugged in all the way.
  2. If you have a surge protector, make sure that is turned on and check that your cords are properly plugged in
  3. Make sure your monitor cable cord is plugged into the back of your computer and is secure
  4. Make sure that there is power coming into the outlet (you may need to check your breaker)

If you need further assistance or advice please call PST at: 866-PST-2211 or email us at pst@psttech.net

-Back to Top-

Virus

If you suspect that you have a virus, download one of these virus protection programs. Both of them will scan your computer and assist you in removing any viruses:

-Back to Top-